Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to share feedback about our coverage of Australian online casinos and PayID payment options, we would genuinely like to hear from you. This page explains the best way to reach us and what you can expect in return.
How to Reach Our Team
Email is the most reliable way to contact us. Every message is read by a member of the editorial team, and we aim to respond within two working days. The more context you can give us upfront — the page you are writing about, the casino in question, or the nature of your query — the faster we can get back to you with something useful.
Please write to us at [email protected]
We do not use automated replies in place of a real response. You will hear from an actual person who has read your message.
What We Can Help With
Our editorial team covers online casino reviews, bonus comparisons, PayID and payment guides, and responsible-gambling information for Australian players. Here are the most common reasons people get in touch:
- Questions about our reviews — If something in our casino write-ups or ratings is unclear, or you want to know more about how we assessed a particular site, just ask.
- Corrections and factual updates — We take accuracy seriously. If you spot a bonus figure, a licence detail or a payment method that looks out of date, please flag it. We will investigate and update the relevant page promptly.
- Feedback on our content — Have a suggestion for a topic we have not covered yet — whether that is a specific payment method, a new casino, or a guide to pokies volatility? Reader input genuinely shapes what we write next.
- Partnership and editorial enquiries — If you represent a casino operator, software provider or affiliate and would like to explore working together, please introduce yourself and outline what you have in mind. We assess all commercial relationships against our editorial standards, and those standards are not for sale.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you toward appropriate support services available to players in Australia.
What to Expect After You Write to Us
Once your email arrives, it is reviewed and directed to the right person on our team. Our target response window is two working days. During particularly busy periods — for example, when a major casino launches a new offer or we are updating a large section of the site — it may take a little longer. We will always follow up; no message goes unanswered.
If your query is about a specific page, linking to it or quoting the relevant section will speed things up considerably. If you are reporting a problem with a casino listed on our site, including the casino's name and a brief description of what happened is helpful.
A Note on Our Editorial Independence
Australian Casinos is a comparison and review site. We earn commission when readers visit a casino through our links, and some casinos pay to be considered for inclusion. That commercial relationship does not determine how we rank or review any casino — position in our lists reflects our editorial assessment, not the size of a commercial arrangement. If you believe a review or ranking is unfair or inaccurate, contact us and we will look at it with fresh eyes.
Our coverage spans leading offshore casino options for Australian players, including how they handle PayID deposits, welcome bonuses, pokies libraries and responsible-gambling tools. We are always looking to improve that coverage, and reader feedback is part of how we do it.
Responsible Gambling
All of the casinos we review are offshore platforms operating outside Australian jurisdiction. If you are concerned about your own gambling habits or those of someone close to you, please reach out to a dedicated support service. In Australia, the National Gambling Helpline is available on 1800 858 858, and online support is accessible through Gambling Help Online at gamblinghelponline.org.au. You must be 18 or older to gamble online, and eligibility requirements vary by jurisdiction and platform.
If you contact us with a responsible-gambling concern, we will respond with care and point you to the most relevant resources — not casino recommendations.
We Value Accuracy Over Speed
If our response takes slightly longer than expected, it is usually because we are checking a fact rather than guessing at an answer. We would rather take an extra day and get it right than reply quickly with something misleading. Thank you for your patience, and thank you for taking the time to visit this page.